Frequently Asked Questions
What credit cards does Rathbun accept?
We accept Visa, MasterCard and American Express.
How can I place an order?
Orders can be placed through Rathbun’s online shopping cart or by contacting customer service or by emailing your PO to sales@rathbun.com .
How can I check the status of my order?
You can check the status of your order by contacting customer service or by emailing sales@rathbun.com or call us at 510-661-0950.
Who should I contact for a quote?
You can email customer service with your request for quote, email sales@rathbun.com, or call 510-661-0950.
What should I do if I receive a damaged product?
Please contact customer service, call 510-661-0950, or email sales@rathbun.com for an RMA to return damaged product or to receive a replacement.
How long are Rathbun’s lead times for product?
Items in stock will ship 1-2 days after the order has been confirmed. Non-stock items can take up to 4-8 weeks to receive material from the manufacturer and will ship upon receipt.
If material is in stock, lead-time for production of custom-made parts is 2-3 weeks. Lead times may vary depending on material availability. Please contact us if you have any questions.
What are your hours of operation?
Monday - Friday, 8:00am to 5:00pm Pacific Standard Time.
Which shipping methods do you offer?
UPS, FedEx, DHL, and customer preferred carriers.
Do you do international shipments?
Yes, we do international shipments.
How do I obtain a certificate for items that are ROHS/REACH compliant?
ROHS/REACH compliance certificates are located under product pages. If you need a ROHS/REACH compliance certificate for a specific product, please email customer service, email sales@rathbun.com, or call us at 510-661-0950.
Can I get a copy of your ISO certificate?
You can download a copy of our certificate here.
We accept Visa, MasterCard and American Express.
How can I place an order?
Orders can be placed through Rathbun’s online shopping cart or by contacting customer service or by emailing your PO to sales@rathbun.com .
How can I check the status of my order?
You can check the status of your order by contacting customer service or by emailing sales@rathbun.com or call us at 510-661-0950.
Who should I contact for a quote?
You can email customer service with your request for quote, email sales@rathbun.com, or call 510-661-0950.
What should I do if I receive a damaged product?
Please contact customer service, call 510-661-0950, or email sales@rathbun.com for an RMA to return damaged product or to receive a replacement.
How long are Rathbun’s lead times for product?
Items in stock will ship 1-2 days after the order has been confirmed. Non-stock items can take up to 4-8 weeks to receive material from the manufacturer and will ship upon receipt.
If material is in stock, lead-time for production of custom-made parts is 2-3 weeks. Lead times may vary depending on material availability. Please contact us if you have any questions.
What are your hours of operation?
Monday - Friday, 8:00am to 5:00pm Pacific Standard Time.
Which shipping methods do you offer?
UPS, FedEx, DHL, and customer preferred carriers.
Do you do international shipments?
Yes, we do international shipments.
How do I obtain a certificate for items that are ROHS/REACH compliant?
ROHS/REACH compliance certificates are located under product pages. If you need a ROHS/REACH compliance certificate for a specific product, please email customer service, email sales@rathbun.com, or call us at 510-661-0950.
Can I get a copy of your ISO certificate?
You can download a copy of our certificate here.
